Frequently Asked Questions
What are your cups made of?
Our tumblers are high-quality acrylic, making them lightweight, durable, and perfect for everyday use. They are BPA-free and designed to last.
What sizes do you offer?
We currently offer 16 oz and 20 oz acrylic cups. Check out our collections to find the perfect size for you!
How do I care for my cup?
We recommend hand washing your cup with warm, soapy water. Avoid the dishwasher and microwave to preserve the design and longevity of your tumbler.
Do you offer custom designs?
We love custom orders! Reach out to us through our Contact page to discuss your ideas.
How long does shipping take?
Orders are typically processed within 2–5 business days. Shipping times vary by location — domestic US orders generally arrive within 5–10 business days after processing.
Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.
What is your return policy?
We want you to love your Cozy Petal cup! Please visit our Refund Policy page for full details on returns and exchanges.
My order arrived damaged — what do I do?
We're so sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damage and we'll make it right.
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.